MODEVIA Fashion
Policies
Please read the following policies carefully before using MODEVIA, creating an account, purchasing a product, or using any MODEVIA service.
Last updated: 13 August 2026
1. Terms & Conditions
1.1 Acceptance of Terms
By accessing or using MODEVIA, you agree to comply with these Terms & Conditions and the policies published on this website.
1.2 Account Information
Customers are responsible for providing accurate registration, contact, billing and delivery information and for keeping account credentials secure.
1.3 Product Information
We aim to display product descriptions, images, colours, sizes, prices and availability as accurately as possible. Actual colour or appearance may vary depending on lighting, photography, device display or manufacturing variations.
1.4 Pricing
Product prices displayed on MODEVIA may be changed from time to time. Applicable taxes, delivery charges, discounts and promotional benefits will be shown during checkout where applicable.
1.5 Orders
Placing an order does not necessarily mean that the order has been finally accepted. MODEVIA may cancel or reject an order in cases such as payment failure, incorrect pricing, suspected misuse or product unavailability.
1.6 Payments
Payments may be processed through authorised payment service providers. MODEVIA does not require customers to share payment passwords or OTPs with MODEVIA staff.
1.7 Prohibited Use
You must not misuse the website, attempt unauthorised access, interfere with security, copy protected content unlawfully, submit fraudulent orders or use MODEVIA for unlawful activities.
1.8 Changes to Services
MODEVIA may update product offerings, website features, prices, policies and services as the business evolves.
2. Privacy Policy
2.1 Information We May Collect
MODEVIA may collect information such as your name, email address, mobile number, delivery address, account details, order history, wishlist information and information required to provide requested services.
2.2 How We Use Information
Information may be used to create and manage accounts, process orders, deliver products, provide customer support, prevent fraud, improve our services and communicate important order or account information.
2.3 Payment Information
Payment transactions may be handled by external payment gateways or banking partners. Sensitive payment credentials should be processed according to the payment provider's secure systems.
2.4 Service Providers
MODEVIA may use trusted service providers for services such as hosting, payment processing, delivery, communication, analytics or artificial-intelligence features. Only information reasonably necessary to provide the relevant service should be shared.
2.5 Security
We use reasonable technical and organisational safeguards intended to protect customer information. However, no internet-based system can guarantee absolute security.
2.6 Cookies and Local Storage
MODEVIA may use cookies, browser storage or similar technologies to support login, shopping cart, preferences, application functionality and website performance.
2.7 Customer Requests
Customers may contact MODEVIA regarding their personal information, account or privacy-related concerns using the contact details provided on this page.
3. Shipping & Delivery Policy
3.1 Order Processing
Orders are normally processed after order confirmation and successful payment where prepaid payment is required.
3.2 Delivery Time
Estimated delivery time may vary according to product availability, destination, courier availability, holidays, weather and other circumstances beyond our reasonable control.
3.3 Shipping Charges
Applicable shipping charges or free-shipping eligibility will be displayed during checkout.
3.4 Delivery Address
Customers should provide a complete and correct delivery address, contact number and any other information needed for successful delivery.
3.5 Delivery Delays
MODEVIA will make reasonable efforts to deliver orders within estimated timelines, but delivery dates are estimates and may be affected by courier or logistical conditions.
3.6 Damaged Package
If a package appears materially damaged, tampered with or incomplete at delivery, customers should document the condition and contact MODEVIA support as soon as possible.
4. Return, Refund & Cancellation Policy
4.1 Return Period
Eligible products may be returned within the return period displayed for the product or configured by MODEVIA at the time of purchase.
4.2 Return Condition
Products should normally be returned unused, unwashed and in their original condition with applicable tags, packaging and accessories, unless the return relates to a defect, incorrect product or damage.
4.3 Non-Returnable Products
Certain products may be non-returnable for hygiene, safety, personalisation or other product-specific reasons. Such restrictions should be displayed on the applicable product page where relevant.
4.4 Incorrect or Damaged Product
If you receive an incorrect, defective or damaged product, contact MODEVIA support and provide appropriate details and photographs where requested.
4.5 Refunds
Approved refunds will generally be processed to the original payment method or another permitted method after required verification and return processing.
4.6 Refund Processing Time
The time required for a completed refund to appear in the customer's account may depend on the payment provider, bank or payment method used.
4.7 Order Cancellation
An order may be cancelled while cancellation remains available in the order workflow. Once an order has progressed too far in fulfilment or shipment, cancellation may no longer be possible and the applicable return process may need to be used instead.
5. Virtual Try Room & AI Processing
MODEVIA may provide a Virtual Try Room feature that allows customers to upload or capture a photograph and generate a simulated preview of selected clothing.
Virtual Try Room results are generated estimates and should not be treated as an exact representation of garment fit, body measurements, colour, texture or final appearance.
If MODEVIA uses an external artificial intelligence service to process Virtual Try Room images, the customer photograph and relevant garment image may need to be transmitted securely to that service for processing.
MODEVIA should display appropriate information regarding photo processing and retention when the production AI provider is activated.
6. Contact MODEVIA
For questions relating to orders, returns, privacy or these policies, please contact MODEVIA support.
Important: This policy page is a business template for MODEVIA. Before public launch, have the final wording reviewed for your actual business entity, GST details, registered address, payment gateway, courier arrangements, return rules, privacy practices and applicable Indian legal requirements.